- the types of information that we may collect from you when you access or use our “E-Wand” mobile application, available on the Apple Store and Google Play (“the Mobile App”), or our Website – https://e-wand.paris (“the Website”); and
- our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.
E-Wand qualifies as a Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.
“We” or “us” refers to E-Wand Ltd., a company incorporated and existing under the laws of the Republic of Bulgaria, registered under company number 205928555, having its seat and registered office at 48 Vitosha Blvd., 1000 Sofia, Bulgaria, which enables Users to use the Services of the Mobile App.
“E-Wand” is a mobile based Internet platform, owned by E-Wand Ltd.,
“User” or “you” or “your” refers to you, as a user of the Services. A User is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, uploading information, ordering food, etc. and includes other persons jointly participating in using the Services, including without limitation a User having access to the User Account features of the Mobile App.
“Services” include any and all services, which E-Wand may offer to the User, through the Mobile App, including but not limited to ordering food using the Mobile App interface.
“User Account” is a separate part of the Website, containing User information required by E-Wand during registration. The User Account is accessed by the User through entering an username/email and a password.
“Content” will include (but is not limited to) images, photos, audio, video, location data, ‘nearby places’, and all other forms of information or data.
2. WHAT INFORMATION DO WE COLLECT FROM OUR USERS?
2.1 E-Wand may collect and use information of and regarding its Users. We collect only data which is essential to our operations and enables us to provide you with better user experience. E-Wand does not make money from ads. So, we don’t collect data in order to advertise to you.
2.2 We collect two types of information from and about our Users, including information:
- by which you may be personally identified; and/or
- about your internet connection, the equipment you use to access our Services and your usage details (i.e. your Internet Service Provider).
2.3 All of the personally identifiable data is collected subject to consent as a legal basis for collection. The information, through which the person may be identified, may include data, which the User voluntarily enters, uses or provides when using the Services of the Mobile App, or submits when creating a User Account. E-Wand collects and uses the information for the purposes, outlined in Section 2.5 below, as well as to give you the best possible experience using the Mobile App.
2.4 The information we collect on or through our Services may include:
(i) User Account information: Your full name, nationality, date of birth, telephone number, email address and other information you may provide with your account, such as your gender;
We collect this information in order to verify the authenticity of your User Account and your User identity, as well as to be able to process any food orders that you place. The legal basis for this processing is Art. 6 para. 1 (b) GDPR, namely the performance of contract.
(ii) Preferences: Your preferences and settings such as preferred language;
We collect this information in order to provide you with a better user experience.
(iv) Searches and other activities: The search terms you have looked up and results you selected;
We collect this information in order to provide you with enhanced user experience.
(v) Browsing information: How long you used our Services, which features you used, etc.;
We collect this information in order to monitor the performance of our Mobile App.
(vi) Communications: Between you and E-Wand support staff regarding the Services.
We collect this information in order to correspond with you through our Website, as well as the Mobile App interface, to improve our Services and to keep track of our performance.
(vii) Transactional information: We use MANGOPAY to process payments made through the Mobile App. Whilst not holding any payment data on a E-Wand Ltd. server, we may ask you to provide (and we may be able to access), information required for order payments made through the Mobile App, such as billing address, as well as any other anonymised payment details.
We collect this information in order to be able to process the payment of your food orders and pay the relevant partner for your order. The legal basis for this processing is Art. 6 para. 1 (b) GDPR, namely the performance of contract.
(viii) Geolocation Data: We may use this information, if you chose to share it, in order to verify that you are on the premises of the business where you would like to have your order delivered.
The legal basis for this processing is Art. 6 para. 1 (b) GDPR, namely the performance of contract.
2. HOW WE GATHER INFORMATION FROM USERS?
3. WHAT WE DO WITH THE INFORMATION WE COLLECT?
3.1 Like other Mobile Apps, we collect information to enhance your visit and deliver more individualized Content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary, such as when it is necessary for the performance of your orders.
3.2 We will retain the information we collect from you for a period of five After the expiry of this period we undertake to delete any information we have collected from you.
3.3 Aggregate information and information that does not personally identify you, may be used in many ways. For example, E-Wand may combine information about your usage patterns on the Mobile App with similar information obtained from other users to help enhance our site and Services (e.g., to learn which pages are visited the most or what features Users find the most attractive). This information does not include any information about you and does not allow anyone to identify you individually.
4.1 E-Wand won’t transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you.
4.2 We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (4) when we have a good faith belief that doing so will help prevent imminent harm to someone.
4.3 If we are going to share your information in response to legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper.
4.4 Certain third parties who provide technical support for the operation of our Website and Mobile App – our Web hosting service for example – may have access to such information.
4. RIGHT OF CONSENT WITHDRAWAL
You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at [[email protected]]
5. CHANGE OR REVIEW OF INFORMATION
5.1 If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us.
6. ACCESSING & CORRECTING YOUR PERSONAL INFORMATION.
6.1 We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.
6.2 We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirements.
7. SECURITY: HOW WE PROTECT YOUR INFORMATION?
7.1 We have implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to measures regarding the security of our electronic systems and databases. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach or danger to our security systems, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via e-mail, we may post a notice through the Website or the Mobile App if a security breach occurs.
7.2 Your personal data safety is of utmost importance to us. We review and strive to improve our security measures on a regular basis. If we detect a breach of our security measures, which has the potential of harming you as individual we will notify you without undue delay.
8.1 As mentioned, you may at any time review or change the personal information we maintain about you by contacting E-Wand. Upon your request, we will delete your contact information and personal data from our active databases.
9. CHILDREN’S PRIVACY
E-Wand does not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our servers.
10. CHANGES TO THIS POLICY
11. GOVERNING LAW
12.1 E-Wand is controlled, operated and administered entirely within the United Kingdom.
12.2 If you are accessing the E-Wand Website or Mobile App from another jurisdiction, please be advised that you are transferring your personal information to E-Wand Ltd. in the European Union and, by using the Website or the Mobile App, you consent to that transfer and to abide by the applicable laws concerning your use of the Website or the Mobile App and your agreements with us.
E-mail: [email protected]